In the event of loss, shortage, or damage to cargo, a formal claim is filed. The procedure for filing and reviewing the claim is regulated by the contract and complies with service quality control standards:
- The claim is recorded and processed;
- An inspection is conducted with the participation of responsible departments;
- Documents and transportation circumstances are analyzed;
- A decision is made within the timeframe established by the contract.
The claim is considered a working tool for quality control. Each claim is processed objectively, with a focus on a fair resolution and long-term partnership.