For Kaspi.kz orders

•  For sellers: For questions about tracking and delivery of orders from Kaspi.kz partners, please call 2323.
• For buyers: For questions about orders from Kaspi.kz, please call 9999.

Zammler Kazakhstan does not provide franchise services or open collection points under a partnership model. All logistics processes are managed centrally to ensure a high level of service, operational transparency, and consistent quality standards across the entire network.

The company is actively expanding its regional infrastructure and regularly analyzes demand patterns. New warehouses and collection points are being opened in stages in accordance with a development plan jointly with Kaspi.kz.

• For sellers: For questions about order tracking and delivery, as some orders are processed by other courier services, please call 2323.
• For buyers: For questions about orders on Kaspi.kz, please call 9999.

If you encounter a problem at a collection point, please leave a message using the “feedback” icon or the QR code provided at each point.

The company operates in a fast-response mode:

• Requests are processed promptly, without being bounced around;
• Each request is recorded and processed;
• Customer service contacts you promptly and resolves the issue.

Feedback is viewed as a tool for improvement: customer messages are analyzed and used to improve service quality.

Packaging requirements for different product categories must be followed. If an item is damaged during Kaspi Delivery and was not packaged according to the rules, the Kaspi.kz store may not accept the claim. The appropriate category and packaging requirements are listed in the Kaspi Guide https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/packaging_rules