Вопросы-ответы

Seller
If you are a Kaspi.kz partner and have questions regarding tracking or delivery of your order,

please contact us at 2323

Buyer
If you have questions about orders placed on Kaspi.kz,

please contact us at 9999

Are you a carrier?

Send a cooperation request right now!

• An individual approach to every partner
• High service standards
• A flexible payment system
• Opportunities for stable long-term partnership

At this time, our company does not offer franchise services and does not open drop-off points under a partnership model. We centrally manage all logistics processes to ensure a high level of service, operational transparency, and consistent quality standards across the entire network.

At this time, we are actively expanding our regional infrastructure and regularly analyze demand geography. The opening of new warehouses and drop-off points is carried out in stages, in line with an approved development plan.

If you are a Kaspi.kz partner and have a question regarding your shipment, the Kaspi.kz hotline (2323) is always ready to assist you.

If you encounter an issue at a Zammler drop-off point, please contact us by clicking the “Feedback” icon.

Yes, we provide transportation services between the 7 largest cities of Kazakhstan, including Almaty, Astana, Shymkent, and others.
You can find more details about our transportation services on our website.

Please comply with the packaging requirements for different product categories. If your item is damaged during Kaspi Delivery but was not packaged according to the rules, the Kaspi.kz store may not accept your claim.

You can find the appropriate product category and review the packaging requirements for your item.